Terms of Service

Who can use AskClosure

You must be at least 18 years old to use AskClosure, whether you send a request or answer one.

The service

AskClosure lets you send a short message with multiple-choice answers through a private link. Recipients may answer for free. Senders pay a one-time fee to reveal an answer once one has been submitted.

AskClosure is a communication tool only. It is not therapy, counselling, legal or professional advice, and we don't promise that using it will bring you emotional closure.

Your responsibility as a sender

You are solely responsible for the messages you send and for your relationship with the person you contact.

• Only send requests to people you have a genuine reason to contact.
• Do not contact anyone who has blocked you, asked you not to contact them, or is protected by a no-contact, restraining or protection order.
• No harassment, threats, hate, impersonation, spam or scams.
• Do not use AskClosure to get around restrictions on other messaging platforms.

We may remove content, disable links and suspend or close accounts that break these rules, without a refund. We may share information with law enforcement when required by law or to protect someone's safety.

Recipients

Recipients never have to answer. Answering is free. If an incentive is offered, it is given for any valid answer regardless of which option is chosen. Recipients may ignore, block or report any request.

Payments & refunds

• Prices are the same dollar amount everywhere: you pay in Canadian dollars (CAD) if you're in Canada, and in US dollars (USD) everywhere else. The price and currency are shown before you pay.
• You're only charged once per unlocked answer.
• If an answer can't be revealed after a successful payment because of a fault on our side, contact us for a refund.
• Not liking the answer you receive is not grounds for a refund. Once an answer has been unlocked, the unlock fee is final.

No guarantees

AskClosure is provided "as is" and "as available." We can't guarantee that anyone will respond, that an answer is complete or truthful, or that the service will always be available or error-free.

Limitation of liability

To the fullest extent allowed by law, we are not responsible for indirect or emotional harm, or for disputes between users. Our total liability to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or $50 (in the currency you paid in). Some places don't allow these limits, so they may not fully apply to you.

Indemnity

You agree to cover our costs, including reasonable legal fees, if someone makes a claim against us because of a message you sent or because you broke these terms.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, except where the consumer laws of where you live give you other rights.

Changes & contact

We may update these terms. If changes are significant, we'll post a notice on the site before they take effect. Questions or legal notices: support@askclosure.com.