Privacy Policy

Who we are and how to reach us

AskClosure is operated by an independent owner based in Canada. Our privacy contact handles all privacy questions and requests: support@askclosure.com.

Age requirement

AskClosure is for people 18 and older. It is not directed at children, and we do not knowingly collect information from anyone under 18 (including children under 13). If we learn we have, we delete it. Contact us if you believe a minor has used the service.

What we collect

• Senders (account holders): email, the name you give (required, so recipients know who is asking), sign-in details (including Google sign-in, if used), the requests you create, and payment records.
• Recipients: no account is needed. We store the answer you choose, any optional note, and when the link was opened and answered. We don't ask for your name, email or phone number.
• Information about other people: a sender's message may mention the recipient. Senders must only include what is needed for the question.
• Reports & support: the reason and details you provide, and contact details you include in a message to us.
• Technical data: IP address and basic device information in security logs, used to keep the service running and prevent abuse.

How we use it

To deliver requests and answers, process payments, keep accounts secure, handle reports, prevent fraud and abuse, provide support, and meet legal and accounting obligations. We do not sell your personal information and do not share it for targeted or cross-context behavioural advertising.

Who can see what

• A recipient's answer is only shown to the sender of that request, and only after it has been unlocked.
• The sender can see whether the link was opened and whether an answer was submitted.
• Request links are long, random and hard to guess. Anyone who has the link can open it, so share it only with the intended person.
• A small number of authorized people working on AskClosure can access records to run the service, handle reports and prevent abuse.
• We may disclose information if required by law or to protect someone's safety.

Service providers

• Stripe processes payments. We never see or store full card numbers.
• Our hosting and database provider stores account, request and answer data.
• Google provides sign-in (if you choose it) and our web fonts, which means Google receives your IP address when pages load.
• Our hosting and analytics provider provides visitor analytics (see below).

These providers may process data in Canada, the United States or other countries, where local law may allow access by authorities. By using AskClosure you understand your information may be stored outside your province, state or country.

Browser storage and analytics

When you sign in, your sign-in session is saved in your browser so you stay logged in. We don't use advertising cookies or trackers.

We use privacy-focused visitor analytics provided by our hosting platform to understand how the site is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. This is recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year. Our hosting provider collects this data on our behalf.

Because we don't track you across other sites, browser "Do Not Track" signals don't change how the service works.

Security and anonymity

AskClosure is not an anonymous messaging service: the recipient sees the sender's name. We use encrypted connections (HTTPS) and strict access controls, but no system is perfectly secure. If a breach creates a real risk of harm, we will notify affected people and authorities as the law requires.

Retention and deletion

• Senders can delete any request — and its answer — at any time, or delete their whole account in Account settings. Deleted data is removed from active systems promptly and from backups within 30 days.
• We keep payment records for as long as accounting and tax laws require.
• Recipients can block a request so the link stops working, and can email us to delete an answer, a note, or a message that mentions them.

Your rights

Depending on where you live (including under Canadian law and US state laws such as California's), you can ask to access, correct or delete your information, get a copy of it, or withdraw consent. Email support@askclosure.com. We reply within 30 days, may need to confirm your identity, and won't treat you differently for using these rights. If you're unhappy with our answer, you can complain to your privacy regulator (in Canada, the Office of the Privacy Commissioner).

Consent

Recipients are never required to answer. Text-message delivery, if offered in the future, will clearly identify the sender and AskClosure and follow applicable consent and anti-spam rules.

Changes to this policy

We'll update the date above when this policy changes, and notify account holders by email or on the site for significant changes.